We care about you. And very carefully, we carry on

18.03.2020    Share +

We care about you. And very carefully, we carry on

At TBI Bank we always say that our customers are in the center of everything we do. We are glad that this approach helped us gain the trust of over 1 million Bulgarians and Romanians over the past years. Our lending products helped them enjoy happy times and overcome tough situations in life.

Currently, globally times are challenging. The COVID-19 pandemic is a threat for our societies on economic and social level. Knowing that the situation is very dynamic and sensitive, we are also aware of the huge responsibility we carry for you, our customers. So, for now our branches will continue working as usual, within their typical working hours. You will still be able to rely on our support in times of need and potential economic challenges. Of course, with both Bulgaria and Romania, оur main markets, operating in state of emergency, we at TBI Bank will comply with any further governmental or regulatory guidance.

However, what’s most important currently for all of us, for our societies to persist and hopefully rather sooner than later come back to what we have considered normal, is safety. Our common first and most important goal is to keep everyone safe – you, our customers, our thousands of employees, our families and loved ones.

So please be so kind to use the provided disinfectant products when entering our branches. Keep a safe distance of at least 2 meters between each other while standing in line – or even better, wait outside the branch when there is another customer in the office. You can also use our digital channels to apply for a loan and repay your installments online through ePay, online bank transfer, at ATM or using a Cashterminal.

“We know that currently no business operates as usual, but we at TBI Bank want to assure that both our customers and business partners can rely on us. Our unique business model and strong business DNA gives us the confidence to state this. Furthermore, in the last few days, our team has turned our offices and branches into safehouses, very well disinfected and more secured then many other places.”

TBI Bank’s team will keep you posted on any further changes. Keep yourself safe! We will go through this together.  


TBI Bank’s Leadership Team


Call center
0700 17 571 / *8242

Working hours
Monday - Friday
| 08:00 - 20:00
Saturday - Sunday
| 10:00 - 18:00




Head office

1421 Sofia, Bulgaria,
52-54, Dimitar Hadjikotsev Str