Submitting a written Complaint/Appeal can be made by filling the form the form here or at any office of the Bank.

We bring to your attention a sample of TBI Bank's "Complaints Policy” with all the information you need to know regarding complaints to the Bank.

*Important Do not send messages containing confidential information electronically. Although all the security measures taken security of information sent by electronic means may not be fully guaranteed and is likely to be used by third parties.


Call center
0700 17 571 / *8242

Working hours
Monday - Friday
| 08:00 - 20:00
Saturday - Sunday
| 10:00 - 18:00




Head office

1421 Sofia, Bulgaria,
52-54, Dimitar Hadjikotsev Str

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