Questions and answers

TBI online banking is a web based platform which provides you with a quick and secure way of banking. Banking offers a wide range of services, low cost operations and opportunities to easily manage the funds.

• Transfers in domestic and foreign currency in the country and abroad;
• Transfer of funds between own accounts;
• Quick and easy opening of a deposit;
• Currency exchange;
• Perform cash transactions, by which you can authorize another person to pay (receive) the amount of cash;
• Tracking balances and account movements and chronology of the operations performed;
• Send messages to the Bank;

• Access your accounts at anytime, from anywhere in the world only through a computer with internet connection;
• Organize and control your money in a convenient and easy format;
• Up to 1/2 lower fees for transfers ordered by online channels compared to those carried out in the Bank's branches;
• Secure transfers and payments guaranteed by the use of UES or SMS verification;
• Provides the fastest and most convenient connection to your bank;

• Passive level of access - only information on balances and account movements and / or creation of payment documents;
• Active level of access - passive level of access + sending payment documents to the Bank for execution;

• SMS verification code (a free service);
• Using UES issued by a certified provider (the Bank has no commission on its registration);

Registration and support of online banking service is absolutely free.

To register for the online banking service you only have to visit the nearest branch of TBI Bank EAD and fill out an application.

Use and enjoy the convenience of TBI banking as soon as you obtain a username and password. 

• You have no Internet connection;
• You have entered wrong username or password In case of any problem with the entry into or the use of the online banking service, you can contact the Bank by phone: *TBIB (*8242) и 0700 17571; email:

Use and enjoy the convenience of TBI banking as soon as you obtain a username and password. 

11.1. Translation into the national currency (BGN) is sent for processing, waiting for the account to be replenished with the required balance for execution by the end of the day. If the amount required to broadcast (translation amount plus translation fee) does not reach the end of the day, the transfer order is automatically canceled.

11.2. Currency transfer is sent for processing by waiting for the account to be replenished with the required stock for execution within 7 days (or if another term of validity has been entered by you). If the amount required for broadcasting (translation amount plus translation fee) does not arrive within the specified time limit, the transfer order is canceled.

In such cases, please immediately contact the Bank at *TBIB (*8242) и 0700 17571


Call center
0700 17 571 / *8242

Working hours
Monday - Friday
| 08:00 - 20:00
Saturday - Sunday
| 10:00 - 18:00




Head office

1421 Sofia, Bulgaria,
52-54, Dimitar Hadjikotsev Str

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