You ask, we answer

We've got your back

We've got your back

We aim for transparency and want each one of our clients to be informed about our work and the products and services, we provide, especially in an unexpected situation like the current one. We created this page for you, so you can find the answers to many of the questions you probably have. We have your back and you can count on us.

Yes. Our branches will continue working as usual, within their regular working hours from 9 am to 6pm. You can rely on our support and high level of service in times of need and potential economic challenges.

We want to keep our customers informed about any possible changes in our working hours therefore we update them constantly on our map with TBI locations.

If you have any questions on this topic, please contact our Customer Service Center at: 0700 17 571 / *8242 or write to us at : . Please, be patient and try again, if the line is bus - we are doing our best to serve all our customers with the utmost attention.

Yes, it is safe. We apply all the hygiene and sanitary measure required to protect the health of our employees and our customers. Our employees wear masks and gloves and use the recommended sanitizers and our locations are regularly disinfected.

Do not forget that your health is in your hands as well. We have equipped our branches with sanitizers at the entrance. Please use them when entering the branches and keep a distance of at least 2 meters between each other while standing in line (we allow now more than 2 customers at a time in the office as per the government restrictions), or even better, wait outside the branch when there is another customer in.

No. You are able to apply for a personal loan as usual and your application will be subject to the standard checks. You can apply online here or visit one of our branches.

You can use some of the following options:

 In other case, please contact your personal banker or our Customer Service Center at : 0700 17 571 / *8242 or write us at : to receive assistance.


Other options to pay your installment digitally are:

If you have further questions, please call our Customer Service Center at: 0700 17 571 / *8242 or write to us at : to receive assistance.

We got your back. If you have any difficulties repaying your loan, do not hesitate to contact us at:  0700 17 571 / *8242 or write to us at : . We have a personal solution for you and we will help you. 

If you have a loan protection you can take advantage of the coverage for unexpected unemployment. Just contact us and we will consult you in the best possible way.

The loan protection comes into force as soon as the contract is signed. Each coverage can be utilized due to insurance coverage event after examination, according to the predefined conditions of the respective protection. For more information, call our Customer Service Center at 0700 17 571 / *8242 or write to us at :  and you will receive the necessary guidance after explaining the situation.

You can apply for all our consumer loans:

-Quick Cash Credit (up to 8 000 BGN, repayment period up to 48 months),

-Quick Purchase Loan by choosing the option to buy in installments offline or online from our partners (up to 10 000 BGN, repayment period up to 36/48 months) ,

- If you are a new customer to TBI Bank, you can take your first cash loan – First loan 600 lv – a loan with 0% interest rate for 4 months.

Do not forget to add protection for your loan, it will help you protect yourself and your family in unexpected circumstances.

Yes, you can buy products in installments from our partner with the standard loan conditions.

Yes, you can visit the nearest to you TBI Bank branch to deposit or withdraw cash. The ATMs in our branches are also at your disposal. To find the nearest TBI Bank branch, use our branch map.

Yes. The funds of the holder up to 196, 000 BGN in a TBI Bank account, accepted as a deposit under the Bank’s terms and conditions, including accrued interest, are protected by the Deposit Insurance Fund in the Bank under the Deposit Insurance in Banks Act.

Yes, you can exchange dollars and euros into BGN and vice versa in our branches as usual. You can check the current currency exchange rates on our website.

Our Customer service center is working in full capacity and is ready to answer all your questions regarding your cards/accounts/loans/deposits at TBI Bank. Contact us at:  0700 17 571 / *8242 from 8 am to 8 pm on workdays and from 10 am to 6 pm on weekends, or write to us at :

We care about each one of our clients and look at each case individually, trying to be as much useful and supportive as possible. The most important thing is to talk to us so we can help find a positive solution.

Useful information, that can help you protect your finances

Add a 3 D security code for your card

Learn more


Stay home, shop securely and safely online

Learn more

Take care of yourself and your family by choosing a loan protection 

Learn more


Pay your installments on time and relax 

Learn more



Call center
0700 17 571 / *8242

Working hours
Monday - Friday
| 08:00 - 20:00
Saturday - Sunday
| 10:00 - 18:00




Head office

1421 Sofia, Bulgaria,
52-54, Dimitar Hadjikotsev Str

Repay your loan safely and for free
Download TBI Bank App and use our services whenever and wherever you need to. Repay your loan instalments with 0% commissions.