Instructions for Use

Forgotten password

If you have forgotten your password, please visit our nearest office of TBI Bank EAD

To receive your new password in our office, you must provide an identity card or other credentials. Under "TBI Bank" EAD Security Policy confidential information (including passwords) are not available via mail.

You may need to address questions regarding the Online Banking Service – please send an e-mail at

Instructions for Use

Dear Clients,

Please find below in Documents sections Instructions for the TBI Bank Online banking.


Call center
0700 17 571 / *8242

Working hours
Monday - Friday
| 08:00 - 20:00
Saturday - Sunday
| 10:00 - 18:00




Head office

1421 Sofia, Bulgaria,
52-54, Dimitar Hadjikotsev Str

Repay your loan safely and for free
Download TBI Bank App and use our services whenever and wherever you need to. Repay your loan instalments with 0% commissions.