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You can make a written complaint by filling in the form here or in an office of the Bank.

TBI Bank EAD is a personal data controller under the Personal Data Protection Act and the European legislation in this field. As the administrator, the Bank processes the personal data provided solely for the purposes and on the grounds related to the preparation of the response to the complaint and stores them in minimum time in accordance with the "retention limit" principle. The Bank may provide personal data to other data controllers on the grounds provided for by law.

The controller's coordinates regarding the processing of personal data are: TBI Bank EAD, Sofia, 52-54 Dimitar Hadzhikotsev St., and you can contact the personal data protection officer at




Call center
0700 17 571 / *8242

Working hours
Monday - Friday
| 08:00 - 20:00
Saturday - Sunday
| 10:00 - 18:00




Head office

1421 Sofia, Bulgaria,
52-54, Dimitar Hadjikotsev Str

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